Version 3, effective from 4 November 2026
Test version for checking the website and the app. The final text is subject to approval by the company's lawyer.
Voluntary refunds and exchanges follow the fare conditions. If the fare is non-refundable, only unused taxes and fees are refunded. A refund or change fee is withheld if the fare provides for one.
An involuntary refund or exchange is made without fees if the carrier cancelled or delayed the flight, changed the schedule or failed to provide a seat, and in other cases provided by law. Illness of the passenger or of a family member travelling with them, confirmed by a medical document, also entitles the passenger to an involuntary refund.
An exchange means moving to another date, flight or route. If the new fare is more expensive, the difference is paid.
A ticket bought on the website or in the app is refunded or changed through the call-center at +(992) 411 000 001 or the support chat. A ticket bought at a ticket office or from an agent is refunded where it was bought.
Money is returned by the same method used to pay for the ticket and to the person who paid. The time it takes to reach the card depends on the bank.
Domestic flight tickets are refunded at a Shohin Airlines ticket office under the fare conditions shown in the booking. An unpaid domestic booking can be cancelled in the app, and the seats return to sale.