Version 3, effective from 4 November 2026
Test version for checking the website and the app. The final text is subject to approval by the company's lawyer.
Tickets on the website and in the app are paid for at the payment step of the booking system. The available payment methods and the currency are shown at that step.
Card details are entered on a secure page of the bank or payment service. The Shohin Airlines website and app neither receive nor store them.
Connections to the website, the app and the booking system are encrypted. If your bank requires payment confirmation, for example with an SMS code, it takes place on the bank's side. If the card currency differs from the payment currency, the bank sets the conversion rate.
Airline staff never ask for your card number, CVV or SMS codes, by phone or in chat. Do not write these details in the support chat or to the assistant.
If money has been charged but the ticket has not been issued, write to the support chat or call the call-center at +(992) 411 000 001. We will check the order and either issue the ticket or refund the money.
Domestic flight bookings made in the app are paid in cash at a Shohin Airlines ticket office by booking code.