Version 2, effective from 4 November 2026
Test version for checking the website and the app. The final text is subject to approval by the company's lawyer.
Passengers have the right to timely information about flight delays, cancellations and changes. The carrier reports them through the contacts in the booking, by app notification and through the airport information services.
If departure is delayed, the carrier provides at the departure airport, depending on the waiting time, drinks and meals, a way to contact family, and for long waits, especially at night, hotel accommodation and transport to it. The scope of these services is determined by the law of the country of departure.
If a flight is cancelled or delayed for a long time, the passenger chooses either travel on the carrier's nearest suitable flight at no extra cost or an involuntary refund of the full price of the unused part of the ticket without fees.
If a passenger with a confirmed seat is denied boarding because there are not enough seats, the carrier offers the nearest flight or an involuntary refund and provides care while waiting.
The carrier assists passengers with reduced mobility, pregnant passengers and passengers with small children at check-in and boarding. Tell us what help you need when you buy the ticket or through the call-center no later than 48 hours before departure.
The carrier's liability for damage caused by delay, and for loss of, damage to and delay of baggage, is determined by the law of the Republic of Tajikistan and the international treaties applicable to the carriage.
Claims are accepted in writing at info@shohinair.com, through the support chat or at the office in Dushanbe. Attach the ticket number, boarding pass and supporting documents to your claim.