Version 2, effective from 4 November 2026
Test version for checking the website and the app. The final text is subject to approval by the company's lawyer.
These General Conditions set out how passengers and baggage are carried on Shohin Airlines flights (code DW) operated by Shohin Airlines LLC. They apply together with the fare conditions and the law of the Republic of Tajikistan, and for international carriage also with the international treaties of the Republic of Tajikistan.
Carriage is performed on an electronic ticket. The itinerary receipt shows the booking code, ticket number, flights and fare conditions. A ticket is valid for the passenger named on it when the same document is presented.
Passengers are responsible for holding a valid passport, visas and other documents required by the countries of departure, arrival and transit. If a passenger is refused carriage because of documents, the passenger bears the costs. Entry rules for Russia and Tajikistan are collected in the Travel guide in the app.
Online check-in for international flights opens 24 hours before departure for paid bookings. Airport check-in for international flights usually closes 40 minutes before departure, and for domestic flights 30 minutes before. The boarding time is shown on the boarding pass. A passenger who is late for the end of check-in or boarding is not accepted for the flight.
The carrier may refuse carriage to a passenger who is intoxicated, behaves aggressively, breaks safety requirements or crew instructions, lacks proper documents, or in other cases provided by law.
Crew instructions must be followed on board. Smoking, including e-cigarettes, and drinking one's own alcohol on board are prohibited. Electronic devices are switched to flight mode when the crew instructs.
Children under 12 travel with an accompanying adult. Arrange carriage of unaccompanied children, animals, and passengers who need assistance or special conditions in advance through the call-center, no later than 48 hours before departure.
The carrier may change the schedule, replace the aircraft or cancel a flight for safety, weather and other reasons. Passengers are notified through the contacts in the booking and by app notification. Passenger rights in such cases are described in Passenger Rights and Compensation.
Baggage is carried under the Baggage Rules, and dangerous items under Dangerous Goods and Prohibited Items. Claims against the carrier are accepted in writing at info@shohinair.com or at the carrier's office in Dushanbe.