Passenger information
In this section you will find important information about transportation rules, service conditions, and useful recommendations to help you prepare for your flight.
Passenger and baggage transportation is carried out in accordance with:
- international aviation regulations
- ICAO and IATA requirements
- the Air Code of the Republic of Tajikistan
Baggage
- Free baggage allowance depends on the selected fare and route
- Carry-on baggage must comply with the established size and weight limits
- Transportation of excess, oversized, and special baggage is subject to prior approval
- Items prohibited for carriage are determined by aviation and customs regulations
- Current baggage allowances are indicated during ticket booking
Transportation of special categories of passengers
- passengers with reduced mobility
- passengers traveling with children and infants
- elderly passengers
- passengers with medical conditions (subject to prior approval)
Passenger service conditions
Check-in
- Free baggage allowance depends on the selected fare and route
- Carry-on baggage must comply with the established size and weight limits
- Transportation of excess, oversized, and special baggage is subject to prior approval
- Items prohibited for carriage are determined by aviation and customs regulations
- Current baggage allowances are indicated during ticket booking
Onboard Service
Meals and beverages may be selected according to the class of service and flight duration.
Changes and refunds
- The possibility of changing the date, route, or refunding a ticket depends on the fare conditions
- Applicable fees and restrictions are specified at the time of ticket purchase
- Refunds are processed in accordance with airline rules and the selected fare
Recommendations for a comfortable and safe journey
For a smooth and safe travel experience, we recommend:
- arriving at the airport well in advance
- checking document, visa, and transit requirements
- monitoring baggage and carry-on allowances
- following the instructions of the crew and airport staff
- informing the airline in advance about medical or special needs
- keeping boarding passes and baggage tags until the end of the journey
Flight safety
SHOHIN AIRLINES follows a zero-tolerance policy toward compromises in safety matters.
Passengers are required to:
- comply with aviation security regulations
- follow crew instructions
- observe the rules for using electronic devices on board
Contact us
If you have any questions, you may contact:
- SHOHIN AIRLINES customer support
- the contact center
- use seat belts as instructed
- the official website and electronic communication channels
We are always ready to help make your journey comfortable and safe.
Passenger information
We are ready to answer any question
Through our service approach, we provide passengers and partners with easy access to information and answers to their questions
